Installation & Training
Professional setup, calibration, and hands-on operator training designed to get your machine running correctly from day one. Installation and training also activate Stitch It's 90-Day Operational Guarantee.
1 Day InstallationSingle head machines
Setup and calibration
Operator training
Basic troubleshooting instruction
2 Day InstallationKX-T1502D and all multi-head machines
Extended setup and calibration
More in-depth operator training
Basic troubleshooting instruction
90-Day Operational Guarantee
Included automatically when installation and training are purchased. Coverage applies to qualifying machine-related issues and starts on the date of installation.
What's CoveredQualifying parts
Labor
Technician travel
Remote troubleshooting support
How It WorksRemote support first
One covered on-site technician visit if needed
Comparable replacement unit if qualifying issue cannot be resolved
Why It Matters
✔ Full support from day one
✔ Reduces startup risk
✔ Faster service resolution
✔ Stronger long-term peace of mind
Service Process
1. Remote troubleshooting first
2. Qualifying issue review
3. Covered on-site visit if needed
4. Replacement if unresolved
What Happens If You Skip Installation?If installation and training are waived, the customer assumes responsibility for setup, calibration, operation, and troubleshooting. Qualifying warranty parts may still be covered, but labor and technician travel are the customer's responsibility, and the 90-Day Operational Guarantee does not apply.
Installation Pricing
1 Day Installation
$1,500
For single head machines
2 Day Installation
$3,000
For dual and multi-head machines
Protection Plans
1 Year Plan
$1,995
2 Year Premium Plan
$3,495
Most Customers Choose
2 Year Premium Protection
Best for customers who want longer-term confidence and protection without worrying about labor or travel costs on qualifying issues.
Coverage Comparison
| Coverage | 90-Day | 1 Year | 2 Year | No Install |
| Parts | ✔ | ✔ | ✔ | ✔ |
| Labor | ✔ | ✔ | ✔ | Customer Pays |
| Travel | ✔ | ✔ | ✔ | Customer Pays |
| On-Site Visit | ✔ | ✔ | ✔ | Not Included |
| Replacement | ✔ | ✔ | ✔ | Not Included |
Note: Qualifying coverage is determined by Stitch It International based on whether the issue is machine-related or customer-caused.